Refund and Return Policy

  • Return of Product At Company, we strive to deliver products of the highest quality to our customers. Due to the nature of our products, we do not accept returns under any circumstances. All sales made through the Website final. Customers are advised to carefully review product details, descriptions, and specifications before making a purchase. By completing a purchase, you agree to this No Return Policy.
  • Refund of Payment At Company, we are committed to providing you with high-quality products and exceptional service. While all sales are considered final, we do offer refunds under specific circumstances outlined below.
  • Eligibility of Refund: If you decide to cancel your order before it is shipped, you are eligible for a full refund. In the event that a double payment is processed due to a payment gateway issue, we will refund the extra payment promptly. If your product is not delivered due to a shipping error or issue on our end, we will issue a full refund. If the product is returned to us undelivered, we will notify you and initiate a refund upon receipt of the returned item.
  • Refund Process: To initiate a refund, you must contact Company customer support with the following information:
    • Order number.
    • Details of the issue (e.g., cancellation request, double payment, non-delivery).
    • Any supporting documents (e.g., payment proof, tracking details).
    • Once request is received by us,
    • Company will verify your information
    • If Claim is valid, the refund will be processed to the Original Payment method or as store credit, based on your reference;
    • Refunds for double payments will be processed within 15 business days after verification of the information with Payment Gateway.Refunds for non-delivery will be processed once we confirm the non-delivery status and receive the returned item.
  •  Discount Coupons:

    Eligibility: Discount coupons are issued at the sole discretion of Company and are valid only for eligible users as specified during issuance of Coupons. Discount coupons are issued at the sole discretion of Company and are valid only for eligible users as specified during issuance of Coupons.
    Coupon Usage: Coupons can be redeemed only on purchases made through the Company Website. Each coupon is valid for a single transaction and cannot be combined with other offers, discounts, or promotions unless explicitly stated. Coupons are non-transferable, non-exchangeable, and cannot be redeemed for cash or store credit.
    Minimum Purchase Requirements: Some coupons may require a minimum purchase amount to be eligible for use. These conditions will be clearly stated in the coupon details while issuing the same.
    Coupon Validity: Each coupon has a specific validity period, which will be mentioned at the time of issuance of Coupon. Expired coupons cannot be redeemed or extended under any circumstances.
    Restriction of Usage : Coupons cannot be applied to items marked as “non-discountable,” or products that are otherwise excluded from promotions or on which discount coupon is not applicable.Shipping charges, taxes, and other fees are typically excluded from coupon discounts unless stated otherwise.
    Misuse of Coupon: Company reserves the right to cancel or deactivate coupons in case of misuse, fraud, or violation of the any Terms and Conditions.Any order placed using a fraudulent or unauthorized coupon may be canceled, and appropriate action may be taken.

    Refund and Cancellation:

    If an order placed using a coupon is canceled or returned, the refund will be processed as per the Refund Policy: 

    • The coupon value will not be refunded or reissued.
    • Only the amount paid by the customer will be refunded to the original payment method.

          Product Information and Pricing:  

          If an order placed using a coupon is canceled or returned, the refund will be processed as per the Refund Policy:

    • The coupon value will not be refunded or reissued.
    • Only the amount paid by the customer will be refunded to the original payment method.

          Product Information and Pricing: 

    • Accuracy of Product Information: Company strives to provide accurate, complete, and reliable information about all products listed on the Website. This includes product descriptions, images, specifications, prices, availability, and other relevant details. While we make every effort to ensure accuracy, typographical errors, pricing inaccuracies, or other errors may occasionally occur. Company reserves the right to correct such errors at any time, including after an order has been placed. Company does not warrant or guarantee that the product information, description, images or color or any other information published on Website is accurate, complete, reliable, current or error free. The Website may contains typographical errors, or inaccuracy which may or may not be complete or current.
    • Product Representation: Product images displayed on the Website are for illustrative purposes only and may not accurately reflect the actual product in terms of color, size, or other characteristics due to screen settings or manufacturing variations. Customers are encouraged to refer to the detailed product descriptions and specifications before making a purchase.
    • Availability of Products: All products listed on the Website are subject to availability. Company reserves the right to discontinue or limit the availability of any product at any time without prior notice. If a product becomes unavailable after an order is placed, Company will notify the customer and offer alternatives, a refund, or store credit as per the customer’s preference. All products listed on Website are manufactured from naturally sourced materials. It is possible that due to sedimentation occurring in our product, the color, texture, and taste may differ between batches because of seasonal variation but nutrition value of our product will remain constant.
    • Pricing and Offers: Prices displayed on the Website for the respective products are inclusive of taxes unless explicitly mentioned. Prices displayed on the Website are subject to change without prior notice. Any promotional offers or discounts will be valid only for the specified period or while stocks last. Taxes, shipping charges, and additional fees (if applicable) will be clearly indicated during checkout process.
    • Third Party Product Information: Some products may include information provided by third-party manufacturers or suppliers. Company does not guarantee the accuracy or completeness of such third-party information and disclaims liability for any discrepancies.
    • Use of Product: Products sold on the Website are intended for personal, non-commercial use unless explicitly stated otherwise. Customers are responsible for using the products as per the instructions and warnings provided by the manufacturer.
    • Limitation of Liability: Company will not be liable for any direct, indirect, or consequential damages arising from the use or misuse of the product information or products purchased. Customers are advised to verify the suitability of a product for their specific needs before purchase.
    • Customer Responsibility: By purchasing a product, customers acknowledge that they have reviewed the product information and agree to the terms associated with the purchase. If any additional clarification is needed, customers are encouraged to contact Company customer support before placing an order.
    • Intellectual Property Rights: The “Vitamins & Herbs” name and logo, along with all related products and services names, design marks, and slogans are trademarks, logo or service mark of “Vitamins & Herbs”. Company expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this Website.Accessing this Website does not grant or confer any rights to use “Vitamins & Herbs” intellectual property. Any copying, storing, or use of Website content for commercial purposes is strictly prohibited without prior written permission from Company. You are prohibited from modifying, distributing, or re-posting any content from this Website for any purpose. Any unauthorized use, including reproduction, publication, or distribution of Website content, is a violation of Company’s intellectual property rights and is strictly prohibited. No right, title, or interest in any downloaded materials is transferred to you as a result of copying or downloading such content. Company reserves all rights not expressly granted under these Terms and Conditions.