Terms and Conditions

  • Welcome to in www.vitaminsandherbs.in. The website is managed and maintained by M/sMS Consumer Private Limited  company incorporated under Companies Act 2013 having its registered office at E504, Devnandan Platina, Opp Shayona Trilak, Vandematram Circle, Gota, Ahmedabad 382481 Gujarat.
  • By accessing or using this Website or mobile application, you agree to be bound by the following Terms and Conditions, our Privacy Policy, and any additional terms and conditions applicable to specific services or features offered on website. User are strongly encouraged to read these terms and conditions carefully before utilizing our services or buying products from our website.
  • If you are not agreeing to any of the Terms and Conditions, Privacy Policy and any other additional terms and conditions applicable on specific features or services, we are strongly recommended you not to use our website.
  • For the purpose of this Terms and Conditions and Privacy Policy, the term “Website” includes the Company mobile application available for download on iOS and Android platform. Any references to the “Website” in these Terms shall also apply to the App unless explicitly stated otherwise.
  • By using the App, you agree to comply with all provisions of these Terms and Conditions and Privacy Policy.
  • The Trade name “Vitamin and Herbs” (“VH”) is sole ownership of the Company
  • Company reserves the right to change, modify, add, or remove portions of these Terms & Conditions, Privacy Policy and the associated Policies at any time, at its sole discretion, and without prior written notice to you. It is your responsibility to review these Terms of Use and Policies periodically for updates or changes.
  • Any changes or modifications to the Terms & Conditions and Privacy Policies will take effect immediately upon being uploaded to the Website. By continuing to use the Website after such updates, you acknowledge and agree to the revised Terms & Conditions and Privacy Policies, regardless of whether you have reviewed them.
  • As long as you comply with these Terms & Conditions and Privacy Policies, Company grants you a personal, non-exclusive, non-transferable, and limited privilege to access and use the Website.

Eligibility to Use

  • By accessing or using this Website, you represent and warrant that:
  • You are at least 18 years of age or the age of majority as per the laws of your jurisdiction or as per Indian Contract Act 1872, and capable of entering into a legally binding agreement.
  • If you are under 18 years of age, you may use the Website only with the involvement of a parent or legal guardian who agrees to these Terms of Use.
  • You are using the Website for lawful purposes and in compliance with all applicable laws and regulations.
  • You are not barred or otherwise legally prohibited from accessing or using the Website under the laws of your country.

Company reserves the right to restrict or terminate your access to the Website if it determines, in its sole discretion, that you have violated these eligibility requirements or any other provisions of the Terms of Use.

Accuracy of Information:

  • By using the Website or placing the order on Website, you are agreeing to provide the true, correct, current and complete information whenever prompted by the Website or the Company App, including but not limited to registration details, billing information, and shipping address.
  • You are solely responsible for the accuracy and validity of the information you provide.
  • Company shall not be liable for any errors, delays, or failures in processing your order or delivering products arising from incorrect or incomplete information provided by you.
  • You agree to promptly update your information whenever there are changes to ensure it remains accurate, current, and complete.
  • Providing false, inaccurate, or misleading information is a violation of these Terms and may result in:
  • Cancellation of your orders.
  • Suspension or termination of your account.
  • Legal action, if deemed necessary.

Company reserves the right to verify the information you provide and may request additional documentation or details to confirm its accuracy. Failure to comply with such requests may lead to order cancellation or account suspension.

Order and Payment of Products

  • Placing of Order All orders are subject to acceptance and availability. Company reserves the right to cancel or refuse any order at its discretion, including but not limited to instances where product availability is limited or there are inaccuracies in pricing or descriptions.
  • Pricing and Payment All prices displayed on the Website are inclusive of applicable taxes unless stated otherwise. However, shipping and handling charges, if applicable, will be added to the total order value and displayed during checkout. You agree to pay the full amount of your order, including any applicable taxes, shipping, and other charges, at the time of placing the order.Payments can be made using the payment methods provided on the Website, such as credit cards, debit cards, net banking, UPI, or any other available options.Company uses secure payment gateways to process transactions. However, Company shall not be liable for any unauthorized transactions or issues arising due to your negligence in maintaining the security of your payment details.
  • Order Confirmation After you place an order, you will receive an order confirmation email containing the details of your purchase. This email serves as an acknowledgment of your order but does not constitute acceptance. Acceptance of your order will be confirmed once your payment has been processed and the product has been shipped.
  • Cancellations by the Customer You may cancel your order before it is shipped by contacting customer support. Any payments made will be refunded as per the Cancellation, Refund and Return Policy. Once the order is shipped, it cannot be canceled and no refund can be processed.
  • Cancellation by Company Company reserves the right to cancel any order, at its sole discretion, for reasons including but not limited to:
    1. Incorrect pricing or product description.
    2. Unavailability of the product.
    3. Issues with payment authorization.
    4. Any other such conditions which is out of control or any unavoidable circumstances which lead to unavailability of product or shipping of product or due to any changes in government law, rules and regulation.

    In such cases, any payment made will be refunded to the original payment method.

  • Shipping and Delivery Company offers shipping services to locations specified on the Website. Delivery may not be available in certain areas, and orders outside the serviceable regions will not be processed. Estimated delivery timelines will be displayed during checkout and in the order confirmation email. While Company strives to meet these estimates, delivery times may vary based on factors such as location, shipping method, and carrier delays. Delays caused by external factors, including natural disasters, strikes, or courier service disruptions, are beyond Company control, and Company is not liable for such delays. Shipping charges, if applicable, will be clearly indicated at checkout and included in the total order amount. Shipping charges, if applicable, will be clearly indicated at checkout and included in the total order amount.

Disputes and Payment Issues

  • Company reserves the right to verify any payment made on the Website. Orders may be placed on hold or canceled if payment verification fails or discrepancies are identified.
  • If you notice any unauthorized or fraudulent transaction related to your order, you must notify V&H customer support immediately.
  • You are also advised to contact your bank or payment provider to block further unauthorized access. Company is not responsible for any loss arising from unauthorized use of your payment credentials due to your negligence or leakage of your banking information.
  • Any disputes regarding transactions processed through third-party payment gateways, credit/debit cards, or digital wallets should be resolved with the respective payment provider. V&H will assist in providing necessary transaction details if required.
  • If an error occurs during the payment process (e.g., double charges or incorrect amounts), you must report it to Company customer support within 7 daysof the transaction. Verified errors will be corrected, and refunds or adjustments will be made as applicable.
  • All disputes related to payments shall be governed by these Terms and resolved in accordance with the dispute resolution process outlined in the Governing Law and Jurisdiction section of this document.
  • Company is not liable for delays or failures in payment processing caused by third-party service providers, technical issues, or system outages beyond its control.